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Customer Service Policy

Customer Service Policy

The mission of FromMyHome.org is to give to you a wide range of Making Money From Home products, to provide up to

the minute and accurate information, and to offer services and programs desired. In fulfilling this mission

FromMyHome.org strives to act as the most convenient point of access for the needed materials and information and

to actively seek to make community members and organizations aware of FromMyHome.org resources and services.

In fulfilling its mission, FromMyHome.org strives at all times to provide excellence in customer service.

Excellence in customer service means that educated and knowledgeable providers are ready to assist viewers in

finding the materials and services they want and need. Excellence in customer service also means that the providers

will try to offer services in a fair manner that treats everyone with courtesy and respect and asks for courtesy

and respect in return.

The following elements are emphasized in providing public service:

1. FromMyHome.org providers will treat every patron with equal respect and every request with equal importance.
2. Courtesy and attention to the needs of the FromMyHome.org user will be the key to all interactions. providers

will try to be flexible in meeting FromMyHome.org viewers’ needs. Whenever possible, judgment calls will be made in

the viewers’ favor.
3. Skilled providers will use their knowledge of FromMyHome.org resources to fulfill requests in a timely manner or

else present alternatives when requests cannot be met immediately.
4. FromMyHome.org rules and procedures exist to make FromMyHome.org resources available on an equitable basis. If

anyone has a question about why the FromMyHome.org has a policy or if the purpose of a policy is not understood, an

explanation should be provided or else referred to a supervisor or the director of the FromMyHome.org.
5. The ultimate goal of FromMyHome.org is to meet the viewers’ expectations for service while fulfilling the

FromMyHome.org’s mission. Any comments are welcome regarding how well those expectations are being met.

Ethics:
All FromMyHome.org viewers deserve equal consideration and dignity for their requests for FromMyHome.org providers

will seek to carry out the mission of the FromMyHome.org in a way that provides optimum service to all.

FromMyHome.org providers recognize the confidentiality rights of FromMyHome.org viewers. As a result,

FromMyHome.org providers will not reveal the identity of people using FromMyHome.org materials to a third party nor

will FromMyHome.org providers reveal the items checked out on another patron’s products or services.

All requests for information will be considered confidential and such requests will never be discussed with a third

party, except with another librarian for the purpose of answering the question.

Members will respond to inquiries with the best factual information available but will refrain from offering

personal opinions or advice in response to queries. In particular, FromMyHome.org providers may direct viewers to

sources of consumer information, but they will not recommend products or services.

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