Customer Service Policy

Customer Service Policy

The mission of is to give to you a wide range of Making Money From Home products, to provide up to

the minute and accurate information, and to offer services and programs desired. In fulfilling this mission strives to act as the most convenient point of access for the needed materials and information and

to actively seek to make community members and organizations aware of resources and services.

In fulfilling its mission, strives at all times to provide excellence in customer service.

Excellence in customer service means that educated and knowledgeable providers are ready to assist viewers in

finding the materials and services they want and need. Excellence in customer service also means that the providers

will try to offer services in a fair manner that treats everyone with courtesy and respect and asks for courtesy

and respect in return.

The following elements are emphasized in providing public service:

1. providers will treat every patron with equal respect and every request with equal importance.
2. Courtesy and attention to the needs of the user will be the key to all interactions. providers

will try to be flexible in meeting viewers’ needs. Whenever possible, judgment calls will be made in

the viewers’ favor.
3. Skilled providers will use their knowledge of resources to fulfill requests in a timely manner or

else present alternatives when requests cannot be met immediately.
4. rules and procedures exist to make resources available on an equitable basis. If

anyone has a question about why the has a policy or if the purpose of a policy is not understood, an

explanation should be provided or else referred to a supervisor or the director of the
5. The ultimate goal of is to meet the viewers’ expectations for service while fulfilling the’s mission. Any comments are welcome regarding how well those expectations are being met.

All viewers deserve equal consideration and dignity for their requests for providers

will seek to carry out the mission of the in a way that provides optimum service to all. providers recognize the confidentiality rights of viewers. As a result, providers will not reveal the identity of people using materials to a third party nor

will providers reveal the items checked out on another patron’s products or services.

All requests for information will be considered confidential and such requests will never be discussed with a third

party, except with another librarian for the purpose of answering the question.

Members will respond to inquiries with the best factual information available but will refrain from offering

personal opinions or advice in response to queries. In particular, providers may direct viewers to

sources of consumer information, but they will not recommend products or services.

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